Phone: 02 4930 7111 Fax: 02 4930 9048
Address: 288 Talga Road Rothbury NSW 2320
Lovedale Village accepts the folowing methods of payment.
- Credit card payment by telephone, fax, Australia Post or email.
- Payment by money order or cheque. Clearance of cheque is required before goods are dispatched.
- By direct deposit into the nominated bank account. Please be sure to state order number and name so as the deposit can be matched with order, as items will not be dispatched until order has been paid.
Bank - ANZ
BSB - 012 570
Account Number - 5222-93066
Is by Australia Post or courier. Lovedale Village is not responsible for lost mail. A signiture will be requried for all delivery methods.
EXCHANGES AND RETURNS POLICY
To avoid disappointment and delays, please check sizing before ordering. It is preferable to have someone else measure you. If in doubt email or phone for assistance
For your security, returns should be sent by traceable delivery ( one that requires a signature), as we cannot accept responsibility for missing goods. We do not accept C.O.D.
All returns must be received within 21 days of the dispatch date shown on the delivery form. They must have been unworn, in original condition and packaging, unwashed and unironed with the original swing tag attached and original packaging. All garments are to be kept in a smoke free and perfume free environment ,as returns will be refused on items that are returned smelling of tobacco smoke, perfume or body odours.
No refunds or exchanges on hosiery ,specially marked run-out specials or damaged products. No exchanges on all briefs and bottom items unless packaging has original seal.
If an item of stock has been discontinued you will be issued with a Merchandise voucher. Delivery costs will not be refunded . We offer a free delivery charge for exchanged goods. We reserve the right to charge delivery for any added items with this delivery.
Returns are to be accompanied by the Delivery/Exchange form, with the swing tag attached to the garment as originally received .
If goods are returned with a manufacturing fault apparent, (fair wear and tear excepted) within 21 days you may return the garment and after examination, your complaint is found to be justified, you will be issued with an exchange Merchandise Voucher.
The Address for returns is shown on the return voucher .Please make sure that returns are traceable. (signature required)